We’re Here to Help

Can I return or exchange an item? – We have a 20-day return policy, which means you have 20 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at thegeorgiestudio@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on fragrances, damaged items, worn items, or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thegeorgiestudio@gmail.com.

How can I track my order? – Once your order is shipped, you’ll receive a tracking link via email to monitor its progress in real time.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options. Your transactions are always encrypted for security.

Payment Security

Your payment information is processed securely through trusted third-party payment providers. Georgie does not store or have access to your full credit card information.

Our website uses SSL (Secure Socket Layer) encryption technology to help protect your personal and payment information during checkout.

Fraud Prevention

For your protection, orders may be subject to verification procedures. If we suspect fraudulent activity or unauthorized transactions, we reserve the right to cancel or hold an order pending additional verification.

Billing Information

Please ensure that your billing information matches the information associated with your payment method to avoid delays in processing your order.

Currency

All transactions are processed in USD (United States Dollars).

Taxes

Applicable sales tax will be calculated and added at checkout where required by law.

Privacy & Data Protection

We respect your privacy and are committed to protecting your personal information. Customer information is used solely for order processing, customer service, and communication related to your purchase.

We do not sell or share your personal information with third parties for marketing purposes.

How do I care for my products?

Always refer to the care tag on your garment for specific instructions tailored to the material and construction.

For leather goods, we recommend the following treatments to maintain their beauty and longevity:

Conditioning: Use appropriate leather conditioner every 3-6 months to keep the material supple and prevent cracking. Apply with a soft cloth in circular motions and allow to dry naturally.

Cleaning: Wipe down with a damp, lint-free cloth to remove dust and surface dirt. For deeper cleaning, use a leather cleaner designed for your specific leather type.

Protection: Apply an appropriate water and stain repellent spray to create a protective barrier against moisture and spills. Reapply as needed, especially before seasonal changes.

Storage: Store leather items in a cool, dry place away from direct sunlight and heat sources. Use dust bags or breathable covers to prevent dust accumulation while allowing air circulation.

Scuffs and marks: Minor scuffs can often be minimized with leather cream or balm. For deeper damage, consult a professional leather repair service.